About Neurovalens

Neurovalens is a pioneering health technology company dedicated to developing non-invasive solutions for neurological conditions. Our flagship product, Modius Sleep, is transforming how people manage insomnia and sleep disorders. We seek a highly motivated Customer Care & Clinical Education Manager to lead our customer care team while driving patient and physician education.

Role Overview

This role integrates customer support leadership with clinical education, ensuring a seamless experience for patients and healthcare professionals. The Customer Care & Clinical Education Manager will oversee the customer care team, manage escalations, and provide in-depth clinical education to enhance patient support, physician training, and product adoption. This position requires occasional travel to support physician training, patient education events, and industry conferences.

Key Responsibilities

• Lead and manage the customer care team, ensuring exceptional patient support and timely resolution of inquiries.
• Develop and execute educational programs for patients and healthcare professionals, ensuring effective product use and positive clinical outcomes.
• Provide clinical expertise to support patient engagement, troubleshooting, and optimizing user experiences with Modius Sleep.
• Serve as the primary liaison between customer care, commercial, and clinical teams, ensuring a continuous feedback loop for product improvements.
• Handle escalated customer concerns with professionalism, collaborating across teams to find swift and effective resolutions.
• Train healthcare providers on Modius Sleep, helping them understand its applications and benefits for patients.
• Create educational materials, webinars, and training resources to enhance knowledge among patients and physicians.
• Analyze customer and patient feedback trends, making recommendations to improve service and clinical outcomes.
• Ensure all customer interactions comply with Post-Market Surveillance requirements as outlined in the Neurovalens Quality Management System, maintaining regulatory and quality standards.
• Maintain deep expertise in sleep medicine trends, patient support strategies, and neurostimulation technology.
• Travel as needed (approximately 20-30%) for physician training, industry conferences, and key patient education events.