We're Hiring: Logistics Associate

Neurovalens is looking for an enthusiastic Logistics Associate to join our passionate and hard working team.

This an exciting time for an ambitious individual to consider a career at Neurovalens. Our team comprises of doctors, innovators and health enthusiasts. We all come together to learn, teach, network, and get inspired so that we can help change the landscape of neuroscience worldwide for the better

In this role you will provide key support for our team, customers and potential customers, ensuring we establish good channels of communication and accurate records at all times,

Key responsibilities

Coordinate the shipping of products from manufacturer to end customer
Manage manufacturer and shipper for order fulfilment including:
- Stock
- Shipping materials
- Prepares shipments
- Arranging shipments
Manages activities throughout the order fulfilment and transportation cycle
- Ensure compliance Import / Customs Regulations e.g. Dangerous Goods
Track and Analyse errors in shipments and implement process to ensure no re-occurrencesEnsure logs and records of stock and fulfilled orders are accurately maintained
- Monitor the quality of outgoing products
- Manage returns and faulty goods
- Manage the coordination of returns and replacements for customers
- Communicate with customers in line with company brand and message in a timely and appropriate manner.
Assist and advise customers and potential customers via email, social media, website chat and various sales channels
Provide technical support for customers and liaise with technical department as required
Support and encourage customers to enable retention
Record feedback
Work with Customer Care Manager to generate ideas in the development of departments processes and systems
Attend on-going training to ensure knowledge and understanding of products
Carry out maintenance and testing and repair of products
Assembly & Box Build of electronic / medical devices
Being involved in any other duties which might be deemed necessary for the successful completion of the job role

It is a requirement that the post holder be willing to work flexibly to meet the needs of the job.

This role will be based in our Belfast office.

Required criteria

Excellent written and verbal communication skills
Proven ability to prioritise
Demonstrates the ability to work as part of a team
Excellent organisation skills and proven ability to work to demanding deadlines
Proficient in use of Microsoft products- Word, Excel, PowerPoint etc
Customer service experience

Desired criteria

Minimum of three years’ experience in a similar role.
Flexible approach to working hours.
Previous health and safety training.

A qualification in Engineering, Manufacturing or other relevant area would be advantageous.

Please ensure your application demonstrates how you meet each of the required criteria.

In the event of a high volume of applicants we may enhance the shortlisting criteria.

We are an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment.

It is a requirement of this role that you have and maintain the right to work in the UK.

Job Type: Full-time

Pay: £26,000.00 per year