Returns

We’re sorry to hear you’re thinking about returning your Modius device, but we’re here to help make the process as easy as possible.

We offer a 30-day money-back guarantee if you have purchased your headset via our website. Please note that if you decide to return your headset, the cost of your return shipping will be $35 and this amount will be deducted from your refund.

Please note: We reserve the right to send your item back to you if it has been returned to us after 30 days, unless faulty.

Before You Begin

Please make sure:

The return is being requested within our 30 days returns window.
You include as much detail as possible. This helps us process your return quickly.

What happens next?

Fill out the return form below.
You will receive an email with a return label to print, complete and attach to your package.
You can contact our clinical care team by emailing [email protected] if you have any questions.

Returns Form

Modius Patient ID:
This consists of 4 letters and 6 numbers and can be found in the welcome email we sent you when you purchased your device
Name*

First NameLast Name
Email*
[email protected]
Contact Telephone Number:*
This is required for booking your return
Which product are you returning?*
What's your reason for returning?*
This helps us continue to improve our products, our resources and the support we provide
What made you change your mind?*
Which product did you choose, and what was the reason for your decision?
Please specify your reason for return.*
Which element did you find too expensive?*

The Modius Sleep DeviceStimulation Pad Refill PacksBoth
Please describe the side effects you experienced*
What issue did you experience with Modius Sleep?*
Please describe the issue you experienced.*
Please let us know your reason for returning
Please upload a photo showing the damage to the item as it arrived.
We’re Here to Help!

Sometimes issues with your Modius headset can be resolved with the right support. Our Clinical Care Team is here to assist with troubleshooting, setup guidance, and personalized advice. Many issues can be resolved quickly, whether it’s a technical fault, comfort adjustment, or stimulation concern.

If you’d like to explore solutions with our team before proceeding with your return, we’re happy to help.

Please note: If you choose to connect with our team, we may be able to pause your 30-day return window while we work together on a solution.
Would you like to connect with our clinical care team for support before proceeding with your return?

Yes, connect me with the clinical care teamNo, I’d like to proceed with my return
Pick Up Address:*

Street Address

Street Address Line 2

CityState

Zip Code
Should be Empty:

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Returns

Before You Begin

Returns Form

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